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SURPRISING SECRETS OF MYSTERY SHOPPERS
by Anne M. Obarski

Are your employees attracting customers or driving them away?

Corporate leaders, front line managers, and hourly employees will find insights in this book that can positively affect productivity, customer relations, and bottom-line profits.

Author and retail snoop, Anne M. Obarski doesn’t waste time on theories that don’t work. Her secret shoppers have discovered and uncovered what really makes or breaks a business. In her book, Obarski reveals the secrets corporations and organizations invest huge amounts of time and money to discover.

 

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$14.95 20% off
$11.96

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