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Champions of Change
By Jeffrey A. Berk
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This book is a teaching tool for all managers. It educates managers on the concepts and tools needed to make changes in the areas for which they have accountability. By reading this book the reader will be able to:
Manage change effectively
Implement process improvements using a step-by-step methodology
Discover the power of quality concepts like Six Sigma and ISO
Add an arsenal of effective process improvement tools to your tool belt
Gain creative insights into project management of process improvement initiatives
Build a Return on Investment model to prove the ROI on your projects
Glean creative insights for conducting data analysis and building data collection instruments
Read hundreds of examples from world-class organizations
Detailed case studies from 1) Finance and Accounting, 2) Human Resources, 3) Supply Chain, 4) Customer Relationship Management, and 5) Information Resource Management add to the practicality of the book. The book is a one-stop shop for any manager targeted for leadership potential.
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