by Jeffrey Berk

This book is a teaching tool for all managers. It educates managers on the concepts and tools needed to make changes in the areas for which they have accountability. By reading this book the reader will be able to:

  • Manage change effectively
  • Implement process improvements using a step-by-step methodology
  • Discover the power of quality concepts like Six Sigma and ISO
  • Add an arsenal of effective process improvement tools to your tool belt
  • Gain creative insights into project management of process improvement initiatives
  • Build a Return on Investment model to prove the ROI on your projects
  • Glean creative insights for conducting data analysis and building data collection instruments
  • Read hundreds of examples from world-class organizations

Detailed case studies from 1) Finance and Accounting, 2) Human Resources, 3) Supply Chain, 4) Customer Relationship Management, and 5) Information Resource Management add to the practicality of the book. The book is a one-stop shop for any manager targeted for leadership potential.

“This book is a powerful reference source for any individual tasked with making changes and improving business processes. It is a must read for any consultant or change agent.”
– Ajay Sharma, Microsoft Corporation

“Jeffrey has written a necessary book that any manager should read before they engage in a process improvement initiative. The cases and tools provide the detail needed to put the concepts in practice on the job.”

– Dr. Jack Phillips, author, consultant, and founder of the Jack Phillips Center for Research, a division of Franklin Covey

$34.95 20% off

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